Last updated: 28 March 2026
(1) These Terms of Service (hereinafter "Terms") of Franco Consulting GmbH, Maria-Theresia-Straße 17, 89331 Burgau, registered in the commercial register of the Memmingen Local Court under HRB 20230, VAT ID DE358098950 (hereinafter "Provider"), apply to all contracts for the use of the platform "Vantero" (hereinafter "Service") concluded between the Provider and the user (hereinafter "Customer"), regardless of whether the Customer is a consumer (§ 13 BGB) or an entrepreneur (§ 14 BGB).
(2) A consumer within the meaning of these Terms is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity (§ 13 BGB). An entrepreneur within the meaning of these Terms is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity (§ 14 BGB).
(3) Deviating, conflicting, or supplementary terms and conditions of the Customer shall only become part of the contract if the Provider has expressly consented to their validity in text form (§ 126b BGB). This also applies if the Provider provides services without reservation with knowledge of conflicting terms of the Customer.
(4) Individual agreements made with the Customer in specific cases shall in all cases take precedence over these Terms (§ 305b BGB).
(5) These Terms apply in the version valid at the time of contract conclusion. The version published on the Provider's website at https://vantero.chat/de/legal/agb shall be authoritative.
(1) The Provider operates "Vantero", an AI-powered platform that provides the Customer with access to various third-party AI language models via a web-based chat interface, a mobile application, and a programmable interface (API) (hereinafter "Service"). The Service constitutes a digital service within the meaning of § 327(2) sentence 2 BGB.
(2) The scope of functions depends on the plan selected by the Customer:
(3) "Tokens" are the billing unit for the use of AI models. One token corresponds to one processing unit of the respective AI model. Token consumption varies depending on the model, the length of input and output, and the complexity of the request. Unused tokens from a billing period expire at the end of that period and are not carried over.
(4) In addition to the selected plan, the following add-on packages may be purchased:
(5) The Provider is entitled to further develop, improve, and adapt the scope of functions of the Service, insofar as this is reasonable for the Customer, taking into account the legitimate interests of the Provider. The Provider shall announce material changes that restrict the contractually owed scope of functions at least four (4) weeks before they take effect by email to the email address provided by the Customer. In the event of material restrictions, the Customer has the right to terminate the contract extraordinarily as of the date the change takes effect.
(6) All stated prices are gross prices including country-specific taxes; the tax share is itemized during checkout and on the invoice. The Merchant of Record itemizes the included tax, reverse-charge treatment, or tax-exempt treatment during checkout and on the invoice.
(1) The presentation of the Service on the Provider's website does not constitute a legally binding offer but rather a non-binding invitation to the Customer to subscribe to the Service (invitatio ad offerendum).
(2) By registering and confirming these Terms, the Customer submits a binding offer to conclude a usage agreement. The contract is concluded upon confirmation of registration by the Provider (acceptance).
(3) During registration, the Customer must provide truthful and complete information. The Customer is obligated to update their information promptly if changes occur.
(4) The Customer is obligated to keep their login credentials confidential and to protect them from access by third parties. The Customer must inform the Provider immediately if there are indications of misuse of their user account.
(5) The Customer is responsible for all activities carried out through their user account, unless the Customer is not at fault for the misuse.
(6) The contract text is not stored by the Provider after contract conclusion and is no longer accessible to the Customer via the Provider after completion of the order process. However, the Customer may save the contract text before submitting the order using the print function of their browser.
(7) The contract language is German.
(1) All texts, summaries, analyses, images, and other outputs generated through the Service are produced by third-party AI language models (hereinafter "AI Outputs"). AI Outputs are machine-generated content within the meaning of Regulation (EU) 2024/1689 (AI Regulation / EU AI Act).
(2) AI Outputs may be factually incorrect, incomplete, outdated, or misleading ("hallucinations"). The Provider assumes no warranty for the accuracy, completeness, timeliness, or suitability of AI Outputs for any particular purpose.
(3) The Customer is obligated to independently verify AI Outputs for accuracy and suitability before use. AI Outputs do not constitute legal, tax, medical, or investment advice and do not replace assessment by qualified professionals.
(4) The Customer is solely responsible for how they use AI Outputs. In particular, the Provider shall not be liable for damages resulting from the Customer relying on AI Outputs without independent verification as a basis for business, legal, medical, or other decisions.
(5) The Provider is a deployer of general-purpose AI systems within the meaning of Art. 50(4) of the AI Regulation. The Provider ensures that AI Outputs are recognisable as such. Technical labelling is carried out in accordance with the requirements of the AI Regulation and the associated implementing acts applicable at the relevant time.
(1) The applicable prices are set out in the price overview on the Provider's website at https://vantero.chat/#preise in the version valid at the time of the order. All stated prices are gross prices including country-specific taxes; the tax share is itemized during checkout and on the invoice. For business customers, reverse-charge treatment or different tax handling may apply depending on the country and VAT ID; the information shown in the Creem checkout and on the invoice is decisive.
(2) Billing for paid plans (Basic, Pro, Team) takes place monthly or annually in advance, depending on the selected interval, at the beginning of each billing period. Additionally booked extra seats are also billed monthly in advance.
(3) Token top-ups are due as a one-time payment immediately upon ordering. Token top-ups apply exclusively to the current billing period and expire at its end.
(4) Payment is processed via Armitage Labs OU (Creem) as Merchant of Record. The Provider accepts the payment methods available at Creem at any given time. Details of payment processing, tax calculation, and invoicing arise from the order process.
(5) If the Customer is in default of payment, the statutory provisions apply (§§ 286 et seq. BGB). For consumers, the default interest rate is five percentage points above the respective base interest rate; for entrepreneurs, nine percentage points above the respective base interest rate (§ 288(1) and (2) BGB).
(6) If the Customer remains in default of payment despite a reminder for more than fourteen (14) days, the Provider is entitled to suspend access to the Service until full payment is received. The obligation to pay the outstanding amounts remains unaffected.
(1) The Provider is entitled to adjust the monthly plan prices with a notice period of at least six (6) weeks before the adjustment takes effect. Notice is given by email to the email address provided by the Customer.
(2) Price adjustments are only permissible insofar as they are caused by demonstrable increases in costs beyond the Provider's control, in particular:
(3) Insofar as the aforementioned costs decrease, the Provider shall reduce the price accordingly. Price reductions become effective as of the next billing period.
(4) The Customer has the right to terminate the contract extraordinarily as of the date the price change takes effect. The Provider shall inform the Customer of this termination right in the notice pursuant to paragraph 1.
(5) If the Customer does not object to the price change and does not terminate the contract in a timely manner, the new price applies from the date stated in the notice.
(1) The usage agreement for paid plans is concluded for an indefinite period. There is no minimum contract duration.
(2) Paid plans may be terminated by the Customer at any time with effect as of the end of the current billing period (end of month). Termination may be made via the account settings in the Service, by email to kontakt@franco-consulting.com, or in text form (§ 126b BGB).
(3) Consumers additionally have the option of declaring termination via the cancellation function provided on the Provider's website pursuant to § 312k BGB.
(4) The free plan (Free) may be terminated at any time by deleting the user account.
(5) The right of both parties to extraordinary termination for good cause remains unaffected (§ 314 BGB). Good cause for the Provider exists in particular if:
(6) After termination of the contract, the Provider shall delete the user account and the data stored therein after a grace period of thirty (30) days, unless statutory retention obligations apply. The Customer has the opportunity to export their data within this period.
(7) Amounts already paid for the current billing period shall not be refunded upon ordinary termination. Access to the Service remains available until the end of the paid billing period.
(1) Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date of contract conclusion.
To exercise your right of withdrawal, you must inform us
Franco Consulting GmbH
Maria-Theresia-Straße 17
89331 Burgau
Email: kontakt@franco-consulting.com
Phone: +49 8222 4183998
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We shall carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested that the services should commence during the withdrawal period, you shall pay us an amount proportionate to the services provided up to the point at which you inform us of the exercise of the right of withdrawal in respect of this contract, in comparison with the full coverage of the services provided for in the contract.
(2) Early Expiry of the Right of Withdrawal for Digital Services
The right of withdrawal expires prematurely if the Provider has fully provided the digital service and has only begun to provide the service after the consumer
(3) Model Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
To:
Franco Consulting GmbH
Maria-Theresia-Straße 17
89331 Burgau
Email: kontakt@franco-consulting.com
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service:
__________________________________________
Ordered on (*) / received on (*):
__________________________________________
Name of the consumer(s):
__________________________________________
Address of the consumer(s):
__________________________________________
Signature of the consumer(s) (only for paper notification):
__________________________________________
Date:
__________________________________________
(*) Delete as applicable.
(4) The right of withdrawal does not apply to contracts with entrepreneurs (§ 14 BGB).
(1) The Customer undertakes to use the Service only within the framework of applicable laws and these Terms.
(2) The Customer is in particular prohibited from:
(3) The Customer bears sole responsibility for content that they input, upload, or otherwise process through the Service. The Provider does not adopt such content as its own.
(4) The Customer shall indemnify the Provider against all claims by third parties asserted against the Provider due to a culpable breach of the above obligations by the Customer. The Customer shall bear the reasonable costs of the Provider's legal defence incurred by third-party claims. This does not apply insofar as the Customer is not responsible for the infringement.
(5) In the event of breaches of these terms of use, the Provider is entitled, after prior formal warning and setting a reasonable deadline, to temporarily suspend the Customer's access or to terminate the contract extraordinarily. In the case of serious breaches (in particular criminal offences), suspension may also occur without prior formal warning.
(1) The Customer retains all rights to the content they have entered into the Service ("Input Data"). The Provider does not acquire any rights to the Input Data beyond what is necessary for contract performance.
(2) AI Outputs are available to the Customer for free use, insofar as third-party rights do not conflict. The Provider notes that the copyrightability of AI-generated content under current German law is disputed and that AI Outputs may not enjoy copyright protection.
(3) The Provider does not use Input Data or AI Outputs for training AI models. Input Data is transmitted solely for contract performance and technical processing of the respective request to the AI model provider.
(1) The Provider strives for the highest possible availability of the Service. The Provider guarantees an average availability of the Service of 98.5% on an annual basis, measured by operating hours. Scheduled maintenance windows pursuant to paragraph 2 and outages due to force majeure or circumstances beyond the Provider's control are excluded.
(2) The Provider shall, where possible, schedule planned maintenance during low-usage times and announce it with at least 48 hours' notice via the Service or by email. The Customer has no entitlement to uninterrupted availability.
(3) As the Service depends on third-party AI models, the Provider cannot guarantee that all AI models are available at all times. Temporary unavailability of individual models does not constitute a defect, provided alternative models remain usable through the Service.
(4) The Provider shall provide the Customer with updates to the Service during the term of the contract that are necessary to maintain the conformity of the Service. This includes in particular security updates and bug fixes (§ 327f BGB).
(5) For warranty claims by consumers, the statutory provisions of §§ 327 et seq. BGB (contracts for digital products) shall otherwise apply. For entrepreneurs, the statutory provisions apply with the proviso that the limitation period for warranty claims is twelve (12) months from the time the defect became apparent.
(1) The Provider processes the Customer's personal data in accordance with the provisions of the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and other applicable data protection regulations. Details are set out in the Provider's privacy policy, available at https://vantero.chat/en/legal/datenschutz.
(2) Data storage (user accounts, chats, documents) takes place in data centres of IONOS SE in Frankfurt am Main, Germany.
(3) The processing of AI requests takes place in the data zone selected by the Customer. Depending on the model selected, processing by third-party providers within the EU or in third countries may occur. Data protection safeguards for third-country transfers are provided by Standard Contractual Clauses (SCCs) pursuant to Art. 46(2)(c) GDPR. Details are set out in the privacy policy.
(4) Input Data is not used for training or fine-tuning AI models. This applies to all models and data zones available through the Service.
(5) Insofar as the Customer processes personal data of third parties in the context of the Service (e.g. by uploading documents containing personal data), the Customer is themselves the controller within the meaning of Art. 4(7) GDPR and must ensure the lawfulness of the processing under data protection law. The Provider is available as a processor within the meaning of Art. 28 GDPR. A data processing agreement (DPA) is available upon request.
(1) The Provider is liable without limitation:
(2) In cases of slightly negligent breach of material contractual obligations (cardinal obligations), the Provider's liability is limited in amount to the typically foreseeable damage. Material contractual obligations are those whose fulfilment is essential for the proper performance of the contract and on whose compliance the Customer may regularly rely.
(3) The typically foreseeable amount of damage is limited to the amount of remuneration paid by the Customer in the relevant contract year, but at least EUR 500 (for the Free plan) and at most EUR 10,000.
(4) The Provider's liability for slight negligence is otherwise excluded.
(5) The Provider is not liable for the factual accuracy, completeness, or suitability of AI Outputs (cf. Section 4). AI Outputs are generated by third-party models over whose output the Provider has no control. The Provider's liability for AI Outputs exists only within the limits of paragraphs 1 and 2.
(6) The Provider is not liable for damages caused by temporary unavailability of the Service or individual AI models, insofar as the unavailability is due to circumstances beyond the Provider's control (e.g. force majeure, disruptions at third-party providers, official orders).
(7) The above limitations of liability also apply in favour of the Provider's legal representatives, vicarious agents, and employees.
(8) Insofar as the Provider's liability is excluded or limited, this also applies to the personal liability of the managing directors, employees, representatives, and vicarious agents of the Provider.
(1) Customers with a paid plan (Basic, Pro, Team) receive access to the programmable interface (API) of the Service.
(2) The API may only be used within the conditions set out in these Terms and within the respective token limits.
(3) The Customer is obligated to keep their API key confidential and to protect it from access by unauthorised third parties. Unauthorised sharing of API keys with third parties is prohibited.
(4) The Provider is entitled to restrict or suspend API access in the event of abusive use (in particular exceeding agreed usage limits, automated mass queries, or other breaches of Section 9) after prior formal warning.
(5) The Provider makes the API documentation available in its current version. Changes to the API are announced with reasonable advance notice, unless immediate action is required for security reasons.
(1) The Provider is entitled to amend these Terms with effect for the future, insofar as the amendment is reasonable for the Customer, taking into account the Provider's interests. An amendment is reasonable in particular if it:
(2) The Provider shall inform the Customer of amendments to the Terms at least six (6) weeks before they take effect by email. The amendments shall be deemed approved if the Customer does not object in text form by the time the amendments take effect. The Provider shall specifically draw the Customer's attention in the amendment notice to the possibility of objection, the deadline, and the legal consequences of silence.
(3) If the Customer objects to the amendments in a timely manner, the contract shall continue under the existing conditions. The Provider reserves the right in such cases to terminate the contract in compliance with the ordinary notice period.
(1) Notice pursuant to § 36(1)(1) of the German Consumer Dispute Resolution Act (VSBG): The Provider is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration body.
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as the protection afforded by mandatory provisions of the law of the state of the consumer's habitual residence is not withdrawn (Art. 6(2) Rome I Regulation).
(2) If the Customer is a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special public-law fund, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the Provider's registered office (Burgau). However, the Provider is also entitled to bring proceedings at the Customer's general place of jurisdiction. The statutory place of jurisdiction applies for consumers.
(3) Should individual provisions of these Terms be or become wholly or partially invalid, the validity of the remaining provisions shall not be affected. In place of the invalid provision, the relevant statutory provisions shall apply (§ 306(2) BGB).
(4) The Provider is entitled to transfer rights and obligations under the contractual relationship in whole or in part to third parties. If material contractual obligations are transferred, the Provider shall inform the Customer in a timely manner. The Customer has a special right of termination in such cases.
(5) No oral side agreements exist. Amendments and supplements to these Terms require text form (§ 126b BGB). This also applies to the waiver of this text form requirement.